How Comcast deals with customers who ask about Netflix or net neutrality

How Comcast deals with customers who ask about Netflix or net neutrality

Picking apart Comcast’s business and policies has become an Internet pastime as subscribers blow off steam following years of poor customer support, but the recent document leak has taken things to an entirely new level. We discussed the leaked Comcast document a few times last week, and one of the biggest revelations to come of it was the upsetting admission that Comcast’s 300GB data caps have absolutely nothing to do with network congestion.

But the leaked Comcast documents have more information to offer, including an interesting tidbit that discusses how the company responds to customer inquiries covering touchy subjects like Netflix and net neutrality.

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